IT Infrastructure Manager

Job Description:
PGAL is an international design firm specializing in architecture, interior architecture, engineering, and planning for a diverse group of public and private sector clients. Our culture is energetic, collaborative, and open and offers the opportunity to work on a wide range of projects types. PGAL is an ideal place to build a career. We are seeking an IT Infrastructure Manager with A/E/C experience to join our corporate IT Team.

The IT Infrastructure Manager will plan, organize, and ensure the stable and secure operation of the organization’s IT Infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas such as physical and virtual network, server, and storage infrastructure. The individual must be able to help coordinate, develop and drive the IT Strategic Plan and the internal processes and policies required to implement it.

This position reports to the IT Director and works closely with the Controller to run IT like a business. A primary focus for this position will be to provide leadership for technology platform improvement, transformation, and delivery of the full project lifecycle for new infrastructure technology solutions, inclusive of working with the IT Director to build a strategic roadmap for every managed infrastructure service.
Job Responsibilities:
• Include, but not limited to,
• Works with IT Director to deliver relevant IT Service performance information or other key IT metric content to the business via regular reports and dashboards
• Coordinate with management to implement IT policies, procedures, and system controls
• Performs analysis of server infrastructure environment needs and leads design architecture, integration, and installation
• Maintain accurate, detailed documentation for software, server, and network infrastructure including, but not limited to, LAN/WAN diagrams and Server Architecture diagrams
• Assesses the relative impact of IT industry trends on current and future infrastructure needs and projects
• Maintains hardware and software lifecycle maintenance and asset refresh needs
• Works with Managed Service Providers to ensure that the infrastructure system platforms provide sufficient computing resources to deliver the desired level of business performance
• Evaluates network, hardware, and software requirements and capabilities and makes recommendations
• Establishes and controls systems access and security along with regularly performing security access reviews and audits
• Manages backups, storage, and retrieval functions as well as data archival process
• Develops, maintains, and tests Disaster Recovery and Business Continuity Plans
• Extensive experience managing Active Directory, Group Policy, DNS, DHCP, IIS, and other Windows Server Roles
• Detailed understanding of IP Addressing, IP Routing protocols, and circuit technologies
• Experience working with network monitoring systems (PRTG preferred but not required)
• Proactively works to promote a positive and customer service-focused team culture
• Work closely with other roles to research new tools and technologies that can better support business needs
• Contribute to help desk queue when available
• Well organized and able to communicate effectively through project management software tools and written documentation
• Passionate about technology and how It can be used to solve business problems with tangible results
• Eager to question assumptions, and then take the initiative to find creative solutions
• Develop and forecast project budgets for new initiatives and hardware refresh cycles
• Presents multiple solution alternatives on all IT Infrastructure selections to management for cost/benefit review and final decision
• Manages IT Infrastructure Project Portfolio Reporting – creates and communicates estimates of resources, timelines, and risks for delivering proposed strategies and plans
• Advanced troubleshooting and administration of Windows-based applications operating systems (desktop and server), and server roles (AD DS, DHCP, DN, DFS, Print Server, File Server, Terminal Server, etc.)
• Remediate software vulnerabilities and keep on top of updates, as well as changes to the environment
• Continuously identify and remediate security deficiencies in the network/server infrastructure
Applicant Requirements:
• Bachelor’s degree in Information Technology, Computer Science, Telecommunications or equivalent certifications required
• Prior A/E/C industry experience required
• 12+ years of networking experience with various LAN, WAN, Security, and Wi-Fi technologies and protocols required
• Must possess a good balance of both strategic IT ability as well as “hands-on” technical/problem-solving capabilities as this role with contributing to IT Strategy and will have direct responsibility for IT Infrastructure
• Proven ability to work independently with minimal supervision; must be a self-motivated self-starter that can initiate ideas and take ownership of work
• Hands-on capability using/managing the following types of technologies: Network routers/firewalls/wireless access points, VOIP (Teams Voice, Cisco Call Manager/Unity), VPN, and SD-WAN
• Experience developing and maintaining Disaster Recovery and Business Continuity Plans
• Deep understanding of managing Active Directory (AD), Group Policy, and DNS
• Experience managing Microsoft O365 (Teams/Exchange Online/SharePoint Online)
• Experience in Data Center Server and Storage strategies and technologies
• Network Appliance or relevant NAS/SAN, ISCSI experience
• Enterprise Backup Solutions (Dell EMC: VNX/IDPA/Avamar/Data Domain, Backup Tape Drives/Tape Library)
• Experience with Windows Server Administration
• Experience in developing, managing, and administration of VMware and/or other Virtualization providers
• Strong understanding of cloud-computing strategies and experience with Cloud design and migration planning and implementation (e.g. Azure, AWS)
• Experience in managing Internet Service Providers, Managed Service Providers, and other critical Vendor relationships
• Experience implementing SSO and Two-Factor authentication policies and procedures as well as hands-on experiencing managing and administrating relevant platforms
• Strong project management skills with excellent skills in building and maintaining project work plans and budgets
• High level of interpersonal and communication skills required to interact with all levels of the organization, to ensure effective communication across functional and managerial boundaries, and to direct the work of operations/project collaborators
• Ability to maintain company and employee confidentiality at all times, handle sensitive employee information, and appropriately protect company proprietary information.

Preferred Qualifications:
• Advanced networking certifications preferred
• Experience with Azure and/or AWS
• Industry training such as Microsoft MCSE, MCITP
• Industry certifications such as ITIL v4, Network+, and Security+
• Certified Project Management Professional (PMP)/Prince2/Project+ certification
• Experience working with VMWare ESX, vSphere, and/or vCenter along with VCP-DCV certification
• Experience with VMware Horizon and Virtual Desktop Infrastructure along with relevant certification
• Experience with Microsoft SQL Server and SharePoint Server
• Experience with scripting (PowerShell) and automation
• Experience with Data Cabling / Computer Facilities maintenance
How To Apply:
Company Description:
PGAL offers a comprehensive benefits package including medical, dental, vision, disability, life, flexible spending accounts, 401(k), and profit sharing. We also offer paid leave inclusive of holidays, vacation, and sick. If you are passionate about great design, team collaboration and creating change in communities across the country, we want to hear from you.

All interviews are conducted in-person as this position will work onsite at our Houston (Westchase) location. No remote work is available for this position. Masks are required in all public spaces within the office and are highly encouraged at individual workstations. Social distancing guidelines and cleaning procedures are in place to ensure health safety for all employees.

An Equal Opportunity Employer Females/Minorities/Veterans/Disabled